Frequently asked questions

HomeTrust helps households and businesses in Rwanda hire home workers safely. HomeTrust Check verifies candidates before you hire; HomeTrust Protect lets you report incidents and search a verified watchlist after you hire.

Create a free account, create a role (e.g. Nanny), choose a package and invite the candidate by SMS, email or link. The candidate completes the verification on their phone and you receive a trust report. Links stay valid for 7 days.

We recommend a package for every role template. As a guide: Basic for gardeners and cleaners, Standard for housekeepers and drivers, Premium for nannies, cooks, caregivers and guards who are close to your family.

Yes. You can invite up to 50 candidates in one go for the same role, and the total is charged in a single wallet transaction.

It is a 0–100 weighted score from the finished checks. 75 and above is low risk, 50–74 medium risk and below 50 high risk. A verified watchlist match caps the score at 40. Always read the evidence behind each check.

Yes. Instant Check verifies an ID number against the registry for RWF 500, with an optional selfie face match.

Genuine links always start with hometrust.rw/verify/ and show the employer's name. HomeTrust never asks candidates for money. If in doubt, contact us before continuing.

No. The employer pays for the verification, including any health screening at a partner clinic.

A smartphone with a camera, your national ID, passport or licence, and — depending on the role — names and phone numbers of guarantors and previous employers, your full address and a criminal record certificate from Irembo.

Yes. Your progress is saved. Open the same link again before it expires to continue where you left off.

Only the employer who invited you sees your report. Health details stay with the clinic — the employer only sees a fitness outcome. You can request a copy of your data at any time.

Contact support with your report reference. We will investigate and correct inaccurate information, and you have a right of reply to any incident reported about you.

A candidate named you as someone who knows them and can vouch for their character. You can confirm or decline — it's your choice.

No. Being a HomeTrust guarantor is not a financial guarantee. You confirm that you know the candidate and may be contacted if the employer needs to reach their family.

To confirm that guarantors are real people. We verify your ID against the registry and share only your name, relationship and verification status with the employer.

To confirm the dates and role, rate honesty and reliability, tell us why the person left and whether you would hire them again. It takes about three minutes.

Apply on the HomeTrust Agents page. We verify your identity and references, interview you and train you before your first task.

RWF 3,000 per completed and accepted address visit, paid weekly to Mobile Money.

Yes. You see available visits in your district and accept the ones that suit you. You can release a task if you can no longer do it.

Leave immediately and report it in the app. Your safety comes first and you will not be penalised for abandoning an unsafe visit.

Top up your HomeTrust wallet with MTN Mobile Money, Airtel Money or Visa/Mastercard (minimum RWF 1,000). The cost of each candidate is deducted when you send the invite.

New accounts receive RWF 5,000 welcome credit — enough for a Basic verification.

If you cancel an invite before the candidate starts, the full amount returns to your wallet instantly. Wallet balances can be refunded on request within 90 days of top-up.

Yes. Every transaction has a downloadable receipt in Wallet → Transactions. Businesses can request monthly statements.

Individually: ID RWF 1,500, address visit RWF 6,000, guarantor RWF 2,500, reference RWF 2,500, criminal record RWF 4,000, health RWF 15,000. Packages are cheaper.

Yes. We process personal data under Law N° 058/2021 on the Protection of Personal Data and Privacy and are registered with the National Cyber Security Authority (NCSA) as a data controller.

Data is encrypted in transit and at rest. Any storage outside Rwanda is done only as permitted by NCSA authorisation and with equivalent safeguards.

Verification data is kept for the period set out in our Privacy Policy (generally up to two years after the report), then deleted or anonymised, unless the law requires longer.

Email privacy@hometrust.rw to request access, correction, deletion or to object to processing. We respond within 30 days.