HomeTrust

HomeTrust Protect

Protection after you hire

When a worker steals, abuses a child or disappears without notice, report it on HomeTrust. Verified incidents join a shared watchlist so the next family is warned before they hire.

Watchlist search

1199080012345678

1 verified incident found

Theft · Gasabo · March 2026

RIB case on file · Verified by HomeTrust · Subject notified

Second search: no matches

Only verified or resolved incidents are ever shown.

Search logged for auditEmployers only

What you can do

Three ways HomeTrust Protect keeps homes safe

Report an incident

Log theft, fraud, abuse, violence, absconding, negligence or property damage with dates, location, RIB case number and evidence.

Search before you hire

Search the verified watchlist by national ID number, phone number or name before you even send a verification link.

Automatic screening

Every HomeTrust Check verification is screened against the watchlist. A verified match caps the trust score and flags the report.

Incident types you can report

TheftFraud / DeceptionChild or elder abuseViolence / AssaultAbsconding (left without notice)Gross negligenceProperty damageOther

Reporting

How reporting works

A careful, evidence-based process — not a public shaming list.

  1. 1

    Report to RIB first

    For crimes, open a case with Rwanda Investigation Bureau (dial 166) and keep the case number.

  2. 2

    Submit on HomeTrust

    Describe what happened, link the worker's HomeTrust report if you have one, and upload evidence.

  3. 3

    We verify

    Our trust & safety team checks the evidence and RIB case, and gives the worker a chance to respond.

  4. 4

    Others are protected

    Verified incidents are added to the watchlist and flagged on every future verification of that person.

Verification

How an incident is verified

Every report moves through clear statuses. Only verified and resolved incidents are ever visible outside our team.

  • RIB case number checked for crimes such as theft, fraud and abuse
  • Evidence reviewed: photos, contracts, receipts, messages, witness statements
  • Subject identity confirmed against the national registry
  • Subject notified and given at least 7 days to respond
  • Decision recorded with reasons and an audit trail
  1. 1
    Submitted

    Private to you and our team. Never shown to anyone else.

  2. 2
    Under review

    We contact you for evidence and notify the subject of their right of reply.

  3. 3
    Verified

    Evidence confirmed. The incident appears in watchlist and verification screens.

  4. 4
    Resolved

    Case closed (e.g. restitution or court outcome) — shown with its resolution.

  5. 5
    Rejected

    Not enough evidence or a dispute was upheld. Never shared.

Privacy safeguards

Fair to employers. Fair to workers.

HomeTrust Protect is designed around Law N° 058/2021 on the Protection of Personal Data and Privacy and overseen by our data protection officer.

Verified only

Unverified reports are never shared. Nothing is published to the open internet.

Right of reply

Workers are told about a report and can respond, correct or dispute it at any time.

Minimal disclosure

Searchers see the incident type, district, month and status — never the reporter or the evidence.

Retention limits

Entries are reviewed periodically and removed when no longer necessary or when a dispute is upheld.

Personal data is processed on the basis of legitimate interest in preventing harm to households, with registration and safeguards required by the National Cyber Security Authority (NCSA).

Knowingly false or malicious reports breach our Terms of Use. We cooperate with RIB and the courts on lawful requests.

FAQ

HomeTrust Protect questions

Any employer with a HomeTrust account. You do not need to have verified the worker with HomeTrust first, but linking their report makes the incident faster to verify.

Help protect the next family

Create a free account to report an incident, search the watchlist and verify every new hire.

Get StartedTalk to our safety team