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The HomeTrust blog

Practical advice for hiring and working with nannies, house helps, drivers and guards in Rwanda.

Hiring guideSafetyHomeTrust ProtectEmployer guideProductPrivacy
Hiring guide

14 Oct 2026 7 min read

10 questions to ask before hiring a nanny in Kigali

A good interview tells you more than a CV ever will. These ten questions — from how they handle a choking baby to why they left their last family — help you spot the right carer.

Key takeaways
  • Ask for a specific story: 'Tell me about a time a child in your care got hurt.'
  • Agree on phone use, visitors and outings before day one.
  • Ask for two previous employers and actually call them — or let HomeTrust do it.
  • Run identity and guarantor checks before the trial day, not after.
Safety

2 Oct 2026 5 min read

Borrowed IDs: how impostors get hired and how to stop them

Most theft cases we see start with a worker who used someone else's ID. Here's how face match and liveness checks make that impossible — in under two minutes.

Key takeaways
  • A photocopy of an ID proves nothing — anyone can carry one.
  • Registry lookups confirm the ID exists and the name matches.
  • Face match plus liveness proves the person holding the phone is the ID owner.
HomeTrust Protect

18 Sep 2026 6 min read

What to do if your house help disappears with your belongings

Step-by-step: contacting RIB on 166, preserving evidence, informing the guarantor and local leaders, and reporting on HomeTrust Protect so the next family is warned.

Key takeaways
  • Report to RIB immediately and keep your case number.
  • List missing items with photos or receipts while memory is fresh.
  • Contact the guarantors and previous employers on the HomeTrust report.
  • Submit an incident on HomeTrust Protect — verified reports protect other families.
Employer guide

4 Sep 2026 8 min read

A simple employment contract for domestic workers in Rwanda

Rwanda's labour law applies to domestic workers too. What to include on pay, rest days, notice, leave and RSSB — plus a plain-language template you can adapt.

Key takeaways
  • Write down salary, payment date and what is provided (food, housing).
  • Agree weekly rest, annual leave and notice periods.
  • Keep a signed copy for both of you.
Product

21 Aug 2026 4 min read

Basic, Standard or Premium? Choosing the right checks for each role

A gardener and a live-in nanny don't need the same level of checks. How we recommend packages — from RWF 2,000 for identity only to full Premium background checks.

Key takeaways
  • Basic: identity, face and liveness — for roles with limited access to your home.
  • Standard: adds a guarantor and a previous employer — our most popular choice.
  • Premium: adds an address visit and criminal record check — for people close to your family.
Privacy

7 Aug 2026 5 min read

Your data and HomeTrust: what workers should know

Workers own their data. What we collect, who sees it, how long we keep it and how to exercise your rights under Law N° 058/2021 on the protection of personal data.

Key takeaways
  • Nothing runs without your explicit consent on the first screen.
  • Employers see results, not your full health information.
  • You can ask for a copy, a correction or deletion at any time.

Put the advice into practice

Verify your next nanny, house help or driver with HomeTrust Check — it takes minutes.

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